Customer Service Representative
Flexible summer role with LCBO. Earn CA$20.82/hr, part-time, weekends. Paid training, teamwork, and career growth. Must be 18+, eligible to work in Canada.
What You Need to Know About the Offer
This opportunity is part-time and pays CA$20.82 per hour. The role is fixed-term and targets candidates available for summer months, ideally students or those seeking supplemental income during peak retail months. Paid training, a supportive team environment, and development opportunities add to the appeal.
The position is unionized, and those hired will participate in the LCBO’s positive, organized, and people-focused workplace. Being at least 18 years old and legally eligible to work in Canada are mandatory requirements.
You’ll need availability on weekends, with shifts posted two weeks ahead. Additional hours may arise during the week. Commitment on long weekends is also expected, making flexibility an asset.
Bilingualism is considered an advantage but not necessary. A background check is required before starting.
Typical Day-to-Day Responsibilities
Expect to work on a retail floor, greeting and assisting customers, running the cash register, and maintaining stock. You’ll ensure the store’s cleanliness, restock shelves, and help with product displays.
You’ll often lift cases up to 18 kg and need to stand for prolonged periods. Engaging with customers to provide helpful and friendly service is essential for this position.
Part of your role includes referencing store knowledge about wines, beers, ciders, and spirits after in-depth paid training. Participation in LCBO initiatives like sustainability campaigns is also part of the expected duties.
Surveys and caring for the shop’s safety are part of your responsibilities. Managing charitable donations requests may also be included in everyday tasks.
The Perks of the Job
The LCBO offers paid training and an inclusive, growth-focused team environment. Online learning resources further support career growth for those who wish to return in the future or grow internally.
You’ll have access to an employee assistance program, discounts, and perks for sporting and entertainment events, which helps foster work-life balance.
Schedules are flexible and usually posted two weeks in advance, offering predictability for part-time workers. Extra shifts are occasionally available for more income when needed.
Experience in retail not only builds your resume but also offers chances to develop customer service, communication, and sales skills valued across many fields.
The Cons to Consider
Physical demands include standing for hours and lifting heavy items repeatedly. This aspect may not suit everyone, particularly if you prefer light-duty roles.
Weekend and holiday commitment is a firm requirement. If you’re unable to commit during these high-traffic retail times, this job may not fit your schedule or lifestyle.
The unionized nature means some policies or changes may take time to roll out if you prefer a fast-paced decision-making environment.
Verdict: Is This Role Right for You?
The LCBO’s Customer Service Representative position is well-suited to those seeking flexible, well-paid, part-time work, especially during summer months. The training and upbeat setting make it a strong choice for students or anyone wanting practical retail experience.
If you’re comfortable with physical tasks, weekend work, and have a positive, people-first attitude, this is a valuable step in building customer service skills and networking within a reputable organization.
